Direct Cabs
7 Bankhead Avenue
Edinburgh
Scotland
EH11 4BT
Edinburgh
Scotland
EH11 4BT
Phone: 0131 477 4000
Web: Website not known
Taxis & Chauffeur Driven in Edinburgh , Bankhead Avenue in Edinburgh
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6 user review(s)
by Sarah (Edinburgh) on 11 December 2011After finishing a long shift at work I first called for a taxi at 2.39am and I do appreciate that being a Saturday it would be a bit of a wait as they were busy. I was told by the operator that it would be a 20-30 minute wait and as it's a company a friend recommended to me I decided to accept as they apparently turn up earlier. So I waited and waited. After 40 minute I phoned the dispatch office to enquire where it was. Apparently someone had 'taken' my taxi. Now I never received a phone call to tell me my taxi was waiting (as is the norm with most companies.) The operator, at this point, was extremely helpful (although I must add there was no apology) but offered to book me another one on a priority call. Because I was tired and didn't want to have to wait a further 30 mins for another company I accepted. By this point the local pub I was sheltering in after my bar shutting was getting ready to close his doors having cleaned up. He then phoned for his taxi (he uses this company regularly) and was told it would be 15 minutes. By 3.37am we were still waiting and by this point I handed the local business owner my phone to call and enquire where the taxi's were. We were told they would be there soon, in about 5 minutes or so. So I waited outside, in the cold, windy weather to make sure this one wasn't'taken'. So I waited and waited again! The time was now 3.56am a whole 1hr and 17 minutes after my initial call. I gave up and called another company who arrived within 3 minutes. Once again I know it was a Saturday but it is unacceptable that we were clearly lied to by the operators and this company is incapable of any form of customer service. NO APOLOGY WAS GIVEN. If you are in any hurry, you would probably be better walking. (1/5)
by David Smith (Edinburgh) on 30 June 2011I left my mobile in one of this firm's cabs. Although the driver admits to having the phone I can't get him to return it! (1/5)
by Tim (Edinburgh) on 22 March 2009This cab firm had a deal with the restaurant I used to work with. They gave 20% off the normal metered fare and now that is available to everyone. Cheap and reliable they are a good bet to get you where you want to go. (5/5)
by Laura Lewis (Edinburgh) on 9 December 2008Always on time, very quick on getting to you, very reliable too! this is the only taxi service i will use in the city. Regular discounts also help! (5/5)
by David Field (Edinburgh) on 15 November 2008Used several times now and always arrived on time. (4/5)
by gauravmalhotra (edinburgh) on 3 September 2008the taxi service is really good.... no matter where r u... they will cum and pick u up and drop u right at the door where u want to go.... (4/5)
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Taxis & Chauffeur Driven in Edinburgh Scotland
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