Wonderland Models a general retailer or grocer in Edinburgh Scotland

Wonderland Models

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1.00/5.00 from 1 user review(s) (add your opinion)

97 & 101 Lothian Road
Edinburgh
Scotland
EH3 9AN

Phone: 0131 229 6428

Map: Map showing Wonderland Models

Web: Wonderland Models Website

Retail (Non Food) in Edinburgh , Lothian Road in Edinburgh

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1 user review(s)

by Debbie Teo (Australia) on 22 February 2011
I ordered a Maserati GT model of a particular manufacturer on the 11th November, but got sent the wrong one. I was told to return it by post and that postage would be refunded to my card and the correct car resent. After returning the incorrect car, I have emailed the company countless times and got only 1 reply, that the car was out of stock and they are waiting on it from the supplier. No eta was projected, and neither was postage fees refunded. After 2 months, I decided to get my order cancelled as Christmas was over and it was meant as a gift! My original payment was refunded but not my RETURN POSTAGE that I incurred for their picking error. They have avoided the issue despite countless follow up emails and a phonecall with no solution being offered to me. It is now more than a 100 days since my order and I have no car and no RETURN POSTAGE refunded as promised in writing. I offered them a solution of sending me the car and charging me the difference but they have chosen to just turn a blind eye to my emails. They have also blocked me from their Facebook page as I was alerting people to my situation. Appalling customer service from the Director Iain Reid himself and poor company integrity. HIGHLY NOT RECOMMENDED.

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Review Wonderland Models - Edinburgh

 

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Retail (Non Food) in Edinburgh Scotland
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